Order Desk

Direct assistance for daily living

Reach our workshop operations team for room measurements, freight scheduling, and dispatch updates. Responses provided within one business day.

24h

response time

30-day

return window

Enquiry Form

Submit your specification or order question

Provide your order number or specific product questions regarding dimensions, timber finishes, or freight logistics. Our workshop team replies directly.

Logistics & Care

Straightforward support policies

Clear documentation for freight delivery, warranty coverage, and return logistics.

Freight
Warranty
Returns

Freight Delivery

Solid Joinery Warranty

Domestic Returns

Scheduled curb-side drop-offs across North America with advance tracking and careful handling of solid timber pieces.

Comprehensive coverage on joinery integrity, structural stability, and replacement hardware requests for all core furniture.

A straightforward 30-day domestic return window for unblemished pieces in original packaging.